Start with what you know
Approximate dates and “Not sure” options are there when you don’t know an exact answer.
About My Free Claim Check
A simple place to start when something about a financial product doesn’t feel right.
My Free Claim Check helps you get the important details together without the jargon. Choose the product, answer what you remember and check everything before you send it.
Why MFCC exists
Financial complaints can be confusing before you have even worked out what information matters.
MFCC is designed to make that first stage easier: choose the product, answer the questions you can, and see your options without needing to write a formal complaint first.
Questions match the product
Car finance, pensions, investments, packaged bank accounts and guarantor loans each use a different question set.
The check is free
There’s no charge to complete and send the MFCC claim check.
Straight answers, no hype
The website does not use a few form answers to tell you that compensation is guaranteed or that a complaint will succeed.
You check everything first
The final step shows who will receive your enquiry and the consent wording before you press submit.
Your other options remain open
You can complain directly yourself and, where relevant, use free routes such as the Financial Ombudsman Service or FSCS.
What the free check does
It gets the useful first details into one place.
You don’t need to know the law or build a complete case yourself. The form simply collects the key details so the claims firm can review what happened after you submit.
If the claims firm believes it can help, it should explain what it can do, what it costs and the terms before you agree to anything.
Before you submit
The important questions should have straightforward answers.
These are the basics we want every customer to understand.
Does MFCC decide whether I have a valid claim?
No. The check gives the claims firm the information it needs for a first look. Whether you have a valid claim depends on the circumstances.
Am I signing up to a paid service by sending the check?
No. You’re sending an enquiry for review. If the claims firm can help, it should explain the service and any fees before you decide whether to go ahead.
Can I make a complaint myself?
Yes. You can complain directly to a financial business yourself for free and, depending on the circumstances, may also be able to use the Financial Ombudsman Service or FSCS.
What happens to my information?
The final form step shows who will receive the enquiry and links to the Privacy Notice before you submit. The Privacy Notice explains how personal information is used and your data-protection rights.
Start with the facts
Choose the product that best matches your concern.
Answer what you know and review everything before you submit.