Choose the product
Select the route that most closely matches your concern. Use the general option if you are unsure.
How it works
Not sure where to start? We’ll guide you through it.
Choose the product, answer what you know and check everything before you send. You don’t need to know the legal wording or have every document ready.
The process
Here’s what happens when you start a check.
Starting the form doesn’t send anything. You can leave at any time before you press submit.
Tell us what happened
Answer the questions relevant to that product. Use approximate dates or “Not sure” where appropriate.
Add your contact details
Enter your name, email, phone number and preferred way to be contacted.
Check before you send
See the company that will receive the enquiry, the privacy information and the consent statement.
Your enquiry is reviewed
The claims firm named on the form reviews what you sent and may get in touch if it needs anything else.
See what happens next
If the firm can help, it will explain the service, any fees and what you need to do next. You can then decide whether you want to go ahead.
Helpful before you start
Have what you can find — but do not guess or delay just because something is missing.
The exact information varies by product. Missing paperwork does not stop you starting the free check.
The bank, lender, adviser or provider involved, if you remember it.
A year or broad period is often enough for the first step.
What you were told, what you expected, or what later made you question the product or advice.
If you have already complained, say whether you received a response.
After the free check
If the claims firm can help, they’ll explain the next step.
Sending the check lets the firm review your enquiry and contact you about it. You won’t be asked to agree to a paid service without seeing the details first.
Free claim check
- Free to check
- No pressure to continue
- No guaranteed outcome
- See who receives it
Next steps explained
- Any fees explained upfront
- You choose whether to go ahead
- Read the terms before agreeing
- Free complaint routes remain available
Your other routes
You can complain directly yourself.
Depending on the issue, you may be able to contact the financial business directly and use the Financial Ombudsman Service or Financial Services Compensation Scheme without paying a claims-management fee.
Ready when you are
Choose the product and start with what you remember.
You can stop at any point before the final submit step.